Privacy Policy

COGNT LLC — Effective Date: April 3, 2026

1. Introduction

COGNT LLC ("COGNT," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and disclose information when you interact with our services, website (cognt.ai), or communicate with us via SMS, email, phone, or other channels.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, mailing address
• Business Information: Company name, job title, professional details
• Communications: Records of correspondence between you and COGNT, including SMS messages, emails, and phone calls
• Website Usage Data: IP address, browser type, pages visited, and other standard analytics data collected through cookies or similar technologies
• Information You Provide: Any additional information you voluntarily submit through forms, meetings, or direct interaction

3. How We Use Your Information

We use your information for the following purposes:

• To provide and improve our services
• To communicate with you about our services, including via SMS and email
• To respond to inquiries and provide customer support
• To send service updates, appointment confirmations, and follow-up communications
• To comply with legal obligations
• To protect our rights and prevent fraud

4. SMS/Text Messaging

You consent to receive SMS messages from COGNT LLC, including messages sent by Ari, COGNT's AI-assisted communications agent, regarding requested information, scheduling, follow-up, and other one-to-one business communications, by submitting the contact form at cognt.ai/contact with the SMS consent checkbox checked.

Message frequency varies. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchase or engagement with COGNT.

• Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message. You will receive a confirmation message and no further texts will be sent. Opt-out requests are processed immediately.
• Help: Reply HELP to any message for assistance, or contact us at contact@cognt.ai.
• No mobile information sharing: No mobile information, including mobile phone numbers and SMS opt-in data, will be shared with third parties or affiliates for marketing or promotional purposes.

5. How We Share Your Information

We do not sell your personal information. No mobile information, including mobile phone numbers and SMS opt-in data, will be shared with third parties or affiliates for marketing or promotional purposes. We may share non-mobile information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our business (e.g., communication platforms, cloud hosting), subject to confidentiality obligations. Service providers with access to mobile phone numbers are contractually prohibited from using that information for marketing or promotional purposes.
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given explicit permission

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. No Attorney-Client Relationship

Nothing on this website or in any SMS communication from COGNT LLC creates an attorney-client relationship. Do not send confidential or time-sensitive legal information via text message or website form unless a formal engagement agreement or NDA is in place. Unsolicited information sent to COGNT does not create a duty of confidentiality.

9. Your Rights

You may:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of certain communications

To exercise any of these rights, contact us at contact@cognt.ai.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

COGNT LLC
Email: contact@cognt.ai
Website: https://cognt.ai